Terms & Conditions

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Terms and Conditions

  1. Introduction: These terms and conditions outline the process for submitting a claim report on our freelancer website (from now on referred to as "the Website"). By using the Website and submitting a claim report, you agree to comply with these terms and conditions. Please read them carefully before proceeding.
  2. Eligibility: To submit a claim report, you must be a registered website user and have an active account. You must also have completed a transaction with a freelancer through the Website.
  3. Claim Submission: To initiate a claim report, you must follow the designated process on the Website. This typically involves accessing the "Claim Report" section, filling out the required fields accurately and comprehensively, and providing supporting documentation or evidence where necessary.
  4. Accuracy of Information: When submitting a claim report, you must ensure that all the information provided is accurate, complete, and current. Any false or misleading information may result in the rejection of your claim.
  5. Supporting Documentation: To support your claim, you may be required to provide relevant documentation, such as screenshots, communication records, project details, or any other necessary evidence to evaluate the claim. It is your responsibility to provide valid and verifiable documentation.
  6. Claim Evaluation: Once your claim report is submitted, our team will review the details and supporting documentation provided. We will evaluate the claim based on available information and decide per our policies and guidelines. Our decision regarding the claim is final and binding.
  7. Timelines: Claims must be submitted within a specified timeframe from the completion or termination of the project, as stated in the Website's policies. Claims submitted after the designated timeframe may not be considered.
  8. Communication and Cooperation: During the claim evaluation process, you must cooperate fully with our team and provide any additional information or clarification required for the assessment. Failure to cooperate or respond promptly may result in the rejection of the claim.
  9. Resolution Process: If the claim is deemed valid, we will facilitate a resolution process between the parties involved. The resolution may include but is not limited to, mediation, negotiation, or arbitration. We will make reasonable efforts to reach a fair and satisfactory resolution for all parties.
  10. Limitation of Liability: The Website and its owners, administrators, and affiliates shall not be held liable for any direct or indirect damages, losses, or expenses arising from the claim report or its resolution process.
  11. Modification of Terms: We reserve the right to modify, amend, or update these terms and conditions at any time without prior notice. It is your responsibility to review these terms periodically for any changes.

By submitting a claim report on the Website, you acknowledge that you have read, understood, and agreed to these terms and conditions.